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Helping Hands Technician

Job Title: Helping Hands Technician - 12 months Fixed Term Contract

Reporting to: Area Manager

Job Location: Strabane

Job Purpose: Shelter NI provides a technical service through its GABLE project and we require a person with a technical background to identify, scrutinise, specify and carry out minor works at the homes of our clients.

Salary Scale: £18,070

Hours: 37 hours

Closing date: 23/02/18

 

Main Purpose of Position and Responsibilities:

Ø  Providing a minor repairs service to the properties of owner occupiers/private tenants

Ø  Visiting client’s homes to carry out an assessment (full or partial)

Ø  Producing individual reports recommending services and works that will address the client's needs

Ø  Determining the nature of the work required and how they should be delivered, e.g. NIHE grants process, Trusted Trader Scheme, Helping Hands Service, ESC, etc.

Ø  Determining the exact work that will be carried out under the Helping Hands Scheme and the cost of the materials needed to complete the job

Ø  Ordering and obtaining the materials necessary to carry out the required repairs and keep appropriate records of the work carried out and the materials used

Ø  Carrying out a wide range of small household repairs and minor adaptations to a high standard, in a professional fashion and ensuring the satisfaction of the client

Ø  Ensuring that all work is carried out in a safe manner and that the Health & Safety policy is adhered to

Ø  Ensuring all equipment used to undertake work is well maintained and safe to use

Ø  Ensuring that the most appropriate Disable Living Equipment (DLE) is recommended, ordered and installed

Ø  Ensuring DLE stocks are maintained consistently

Ø  Adhering to terms and conditions set out in Shelter NI’s Trusted Trader Code of Conduct

Ø  Working in close co-operation with all other members of the team to ensure that the needs of the clients are identified and that they receive a response which satisfies them

Ø  Providing technical advice to staff and clients when required.

Ø  Ensuring the smooth day to day running of the service

Ø  Maintaining appropriate records as required in the procedures for the service

Ø  Assisting administrative support to set priorities, develop work schedules, monitor progress, track project details, data, information and activities in relation to project reporting

Ø  Assisting the management team to audit and analyse existing processes, identifying where improvements can be made and implement changes to improve project performance and effective use of resources and; evaluate processes and results in relation to key performance indicators

Ø  Keeping up to date with changes to procedure or legislation relevant to the work undertaken

Ø  Ensuring the general health and safety of all project staff and visitors to the GABLE premises

Ø  Complying with organisational policies and procedures

 

Ø  Carrying out any other duties which the Area Manager may reasonably require from time to time

 

Person Specification:

 

Essential Requirements

Ø  Proven practical experience > 3 years in building industry.

Ø  Ability to deliver the Technical Specifications for Minor Works as per the Adaptations Design & Communications Toolkit

Ø  Physical Health - Good general health. Good mobility. Presentable

Ø  Experienced in a frontline customer service environment

Ø  Basic use of Microsoft Office, Word, Excel, Outlook, Power Point, etc

Ø  Excellent communicational skills, approachable, informative with good problem identification and problem-solving skills

Ø  Strong attention to detail

Ø  Commitment to the goals of GABLE and to the values and vision of Shelter NI

Ø  Valid driver’s license

Ø  Provision of a car for work purposes

Ø  Be willing to attend any training required to fulfil role

 

Desirable Requirements

 

Ø  Formal Building qualification. Practical > 5 years in building industry

 

Ø  A basic knowledge of the Housing Health & Safety Rating System

 

Application Method

To apply to this post please download both the Application Form and separate Equality Opportunities Monitoring Form from below and return to donna.booker@shelterni.org by 4pm on Friday 23rd February 2018

Please note that a CV will be not accepted.

 

 

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