Posted on Friday 7 June 2013 by Shelter NI
GABLE Shelter NI pictured with their Silver Change a Little Change a Lot Accessibility Award. Pictured are Stella Le Poidevin, Manager; Norman Davison, Technical Officer; Heather Black, Case Worker and Lisa Wallace, Case Worker.
GABLE is a Shelter NI project, funded by Supporting People and working in partnership with the Northern Ireland Housing Executive. The service was established to give assistance to elderly and disabled homeowners or private tenants who qualify for disability grants to part fund adaptations to their homes.
Through the Change a Little Change a Lot process the organisation made a number of positive changes.
All policies are inclusive and reflect equality objectives to support diversity and non -discrimination. Policy reviews take place in accordance with legislative changes.
Information is available in accessible format on their website or in print and follow the Plain English guidelines. For existing service users, GABLE caseworkers carry out home visits to discuss the grant process. GABLE undertook a review of access to information and has produced a plan to improve the accessibility of information to people with a disabilities. Staff are trained to explain accessible services and facilities offered by GABLE.
Customer feedback is gathered in a variety of ways, including client satisfaction surveys, customer focus groups and onsite meetings. The feedback is used to inform changes to process and procedures. 86% of disabled people who were offered the service have used it and satisfaction levels were rated as extremely high with 100% of service users stating they would use the service again and /or recommend it to others.
They were honoured with a Silver Accessibility Award for their commitment to equality and accessibility for all.